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Welcome to Our Help Page

We've listened to your feedback and made it easy to find the information you're looking for.

Our FAQ is broken down to below into four categories: Ordering, Shipping, Returns and Miscellaneous

Ordering Questions

Shipping Questions

Return/Exchange Questions

Miscellaneous Questions

Size Charts

ORDERING QUESTIONS

Do you offer Gift Cards?

Yes, we do! Gift Cards are sent in the mail and are redeemable online and in store. Gift Cards are not eligible for returns, exchanges, or cash value.

Do you offer Gift Services?

Unfortunately we cannot offer gift services at this time.

Why should I become a registered user?

There are multiple reasons to register on our site. You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.

How do I change or cancel an order?

Our system is designed to fulfill orders as quickly as possible so once an order has been placed you are unable to cancel it.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the states of Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

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SHIPPING QUESTIONS

What are your shipping fees?

FREE SHIPPING ON ALL ORDERS AND EASY RETURNS. NO HASSLE.

We want you to be happy with your purchase! For your convenience, a prepaid shipping label is included in all full priced US orders.

Free shipping offer valid on orders shipped in the continental United States and applies to ground shipping orders only. If you choose 2 Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. You must select the "Ground Shipping" option to receive the free shipping option.

What's the status of my order? How do I track my order?

Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

When will my order be shipped? When will it arrive?

NOTE: Please allow up to 2 business days for processing of payment authorization, order processing and shipping/tracking of your purchase.

All orders submitted Monday through Friday by 10:00 AM PST will be processed as follows: (Excluding Saturday, Sunday and holidays)

• Ground: 3-7 business days with deliveries made Tuesday-Saturday
• Two Day: 2 business days with deliveries made Monday-Friday
• Next Day: 1 business day with deliveries made Monday-Friday

The delivery option you have chosen determines when you will receive your order. Prior to checking out, you will see several estimated arrival dates that coincide the option you have selected.

For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please go www.fedex.com or contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped within the business next day, please take weekends and holidays into account when considering the shipping date. We do not ship on weekends.

What countries do you ship to? How long does it take to deliver?

This site ships anywhere in the United States and Canada, and to select countries. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. You can also view our international partner sites.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

If I send my package as a gift, will the recipient receive the invoice?

Yes, but there is no pricing on the form. The Gift Message option box appears on the Order Receipt Form, but if you would still like us to remove the form from the package, please contact customer service.

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RETURNS 

What is your return policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund. Unwashed, unworn, unused merchandise (original tags attached) may be returned within 30 days of purchase for a refund. Merchandise returned after 30 days will only be refunded in the form of an online store credit. The value of the refund is determined by the last retail price of the item as marked on this website.

7ForallMankind cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on 7forallMankind. Please note that new orders are subject to merchandise availability.

ITEMS MARKED FINAL SALE ARE UNABLE TO BE RETURNED. Gift cards are not eligible for returns, exchanges, or cash value.

Please note: We will only return items bought at 7forallmankind.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

We will refund shipping charges if the wrong item was sent, or if the item sent was defective.

If you are returning a gift you received that was purchased on this website, please email our customer service department at 7forallmankind@dgpb.zendesk.com or contact our customer service department.

7forall Mankind reserves the right to refuse return of any merchandise that does not meet the above return requirements in 7forallMankind’s sole discretion. 

Where do I ship my return?

Returns will only be accepted with a completed Return Form. Returns must be mailed to the address on the Return Form.

Easy as 1,2,3!

  1. Fill out the Return Form included in your package, or log into your account and follow the appropriate steps to print another copy. Please make sure to enter a return reason code and place the completed form in the box. Pack and seal your box securely, in the original package if possible.
  2. Attach the pre-paid, pre-addressed SmartPost Return Label to the outside of the box and place it with your outgoing mail for pickup by the United States Postal Service. If the package is too large for your mail area you may drop it off at the closest United States Post Office or FedEx location. No additional postage required! This service is only available in the United States. You may also send the merchandise back using any other traceable method, at your expense. We recommend using a carrier who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD.
  3. Your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. Online store credits will be issued via email.

When will my credit card be refunded?

Once your package has been received, your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Do you accept international returns?

International customers may return merchandise by any traceable method at their own expense. We recommend using a carrier who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD.

Pre-addressed SmartPost Return Labels are only honored by FedEx and the United States Postal Service.

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MISCELLANEOUS QUESTIONS

Can you tell me when new products or special promotions are available?

Yes. If you love 7 For All Mankind but hate searching for the latest online promotions, discounts and coupon codes, we completely understand. Simply sign up for our mailing list and receive the most up-to-date information on all our current promotions, sales and special announcements.

What is the Address Book and how do I use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Update your address book.

Why can't I select the color/size combination I want?

It is possible that the color and size combination you want is not in stock. We do offer an email service to notify you when inventory of the product you would like to purchase becomes available. The feature is called “Can’t Find Your Size?” and is a link to the right of the sizes listed on each product page. You can also email our customer service department to inquire about item availability.

I bought your product on eBay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.

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SIZE CHARTS

View our size charts for women, men, girls and boys.

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Denim

Size Waist Low Hip Thigh
23 22 1/4" 33 1/2" 19 3/8"
24 23 1/4" 34 1/4" 20"
25 24 1/4" 35 1/4" 20 5/8"
26 25 1/4" 36 1/4" 21 1/4"
27 26 1/4" 37 1/4" 21 7/8"
28 27 1/4" 38 1/4" 22 1/2"
29 28 1/4" 39 1/4" 23 1/8"
30 29 1/4" 40 1/4" 23 3/4"
31 30 1/4" 41 1/4" 24 3/8"
32 31 1/4" 42 1/4" 25"

Ready-to-Wear

Size Bust Waist Hip
XS 32"-33" 25"-26" 35"-36"
S 33"-34" 26"-27" 36"-37"
M 34"-35" 27"-28" 37"-38"
L 35"-36" 28"-29" 38"-39"

Measuring Tips

Bust

Measure around the fullest part of your bust.

Waist

Measure around the narrowest part of your torso.

Low Hip

With your feet together measure around the fullest part of your hips/rear.

Thigh

With legs slightly, measure around the fullest part of your thigh.

Size chart women

Denim

Size Waist Low Hip Thigh
28 28 1/2" 34" 21"
29 29 1/2" 35" 21 1/2"
30 30 1/2" 36" 22"
31 31 1/2" 37" 22 1/2"
32 32 1/2" 38" 23"
33 33 1/2" 39" 23 1/2"
34 34 1/2" 40" 24"
36 35 1/2" 41" 25"
38 36 1/2" 42" 26"
40 37 1/2" 43" 27"

Tops & Jackets

Size Neck Chest Waist
XS 14 3/4" 36" 28"-29"
S 15 1/4" 37"-38" 30"-31"
M 16" 39"-40" 32"-33"
L 16 1/2" 41"-42" 34"-35"
XL 17 1/2" 43"-44" 36"-35"
XXL 18" 46" 38"-39"

Measuring Tips

Waist

Measure around the narrowest part of your torso.

Low Hip

With your feet together measure around the fullest part of your hips/rear.

Thigh

With legs slightly, measure around the fullest part of your thigh.

Size chart women

Girls Bottoms

Size Age Height Chest Waist
2T 18M-27yrs 35" 20 1/2" 20"
3T 2-3yrs 38" 21" 20 1/2"
4T 3-4yrs 41" 22" 21"
4 3-4yrs 41" 22" 21"
5 4-5yrs 43.5" 23" 21.5"
6 5-6yrs 46" 24" 22"
6x 6-7yrs 48.5" 25" 22.5"
7 7yrs 51" 26" 22"
8 7-8yrs 53" 27" 23"
10 8-9yrs 55" 28.5" 24"
12 9-10yrs 58" 30" 25"
14 10-11yrs 61" 31.5" 25"

Girls Tees

Size Chest Sweep Body Length
2T 21" 22" 14"
3T 22" 23" 15"
4T 23" 24" 16"
4 23" 24" 16"
5 24" 25" 17"
6 25" 26" 17 1/4"
6X 26" 27" 18 1/2"
S(7/8) 27 1/2" 28 1/2" 19 1/4"
M(10) 29 1/2" 30 1/2" 20"
L(12) 31 1/2" 32 1/2" 21 1/4"
XL(14) 33 1/2" 34 1/2" 22 1/2"

Infant

Size Age Height Chest Waist
12M 9-12M 30.5" 19" 19"
18M 12-18M 32" 19 3/4" 19 1/2"
24M 18M-2yrs 35" 20 1/2" 20"

Boys Bottoms

Size Age Height Chest Waist
2T 18M-27yrs 35" 20 1/2" 20"
3T 2-3yrs 38" 21" 20 1/2"
4T 3-4yrs 41" 22" 21"
4 3-4yrs 41" 22" 21"
5 4-5yrs 43.5" 23" 21.5"
6 5-6yrs 46" 24" 22"
7 6-7yrs 48.5" 25" 22.5"
8 7-8yrs 53" 26.5" 24"
10 9-10yrs 56" 27.5" 25"
12 10-11yrs 58" 28.5" 26"
14 11-12yrs 61" 30" 27"
16 12-13yrs 64" 31.5" 28"

Boys Tees

Size Chest Sweep Body Length
2T 25" 25" 14"
3T 26" 26" 15"
4T 27" 27" 16"
4 27" 27" 16"
5 28" 28" 17"
6 29" 29" 17 1/4"
7 30" 30" 18 1/2"
S(8/10) 32" 32" 19 1/4"
M(12) 34" 34" 20"
L(14) 36" 36" 21 1/4"
XL(16) 38" 38" 22 1/2"

Infant

Size Age Height Chest Waist
12M 9-12M 30.5" 19" 19"
18M 12-18M 32" 19 3/4" 19 1/2"
24M 18M-2yrs 35" 20 1/2" 20"