FAQS
EXTENDED RETURN PERIOD:
Due to current circumstances, we are extending our return window for online orders to 60 days to make your shopping experience as stress-free as possible. Our retail stores will accept in-store returns or exchanges on purchases made in the 30 days prior to our store closures (March 17, 2020) with receipt per our normal return policy, within 30 days of stores re-opening. Please note that this extension does not apply to any items marked as “Final Sale”.
FREQUENTLY ASKED QUESTIONS
We’ve listened to your feedback and made it easy to find what you need. Please refer to the links below regarding Orders, Shipping, Returns & Miscellaneous Questions.
Ordering Questions
- Do you offer Gift Cards?
- Do you offer Gift Services?
- Why should I become a registered user?
- How do I change or cancel an order?
- Will my credit card be charged immediately?
- What are my payment options?
- Are purchases on this website really tax free?
- Is ordering over the internet secure?
Shipping Questions
- What are your shipping fees?
- What's the status of my order?
- Will I get an order confirmation notice?
- How do I know that my order has been shipped?
- When will my order be shipped? When will it arrive?
- What countries do you ship to? How long does it take to deliver?
- Do you ship to PO boxes or APO/FPO addresses?
- If I send my package as a gift, will the recipient receive the invoice?
Return/Exchange Questions
- What is your return policy?
- How do I ship my return?
- When will my credit card be refunded?
- Do you accept international returns?
- Do you allow exchanges?
- Can I return a gift?
Miscellaneous Questions
- Can you tell me when new products or special promotions are available?
- What is the Address Book and how do I use it?
- I bought your product on eBay, is it authentic?
- Is my personal and credit card information safe on your website?
- What is your privacy policy?
- What if iI place an order and the item is not in stock?
- Do you offer price adjustments?
- What are some useful tips when caring for your items?
Size Charts
ORDERS
Do you offer Gift Cards?
We do not offer gift cards at this time, but hope to soon. Please check back.
Do you offer Gift Services?
Unfortunately we cannot offer gift services at this time.
Why should I become a registered user?
There are multiple reasons to register on our site. You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.
How do I change or cancel an order?
Confirmed orders cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. Please be aware; as we process your order, you will see a pending authorization to ensure funds are available, not an actual charge.
What are my payment options?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All prices are listed in USD unless otherwise noted. Gift cards cannot be used to purchase other gift cards.
Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the states of Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Washington.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
SHIPPING QUESTIONS
What are your shipping fees?
Free Ground shipping offer valid on orders $99 and over, and shipped in the contiguous United States. Orders under $99 will be charged $6.95 for ground shipping. Please note that ground orders will be shipped via UPS and delivered by UPS Surepost.
If you choose 2 Day or Overnight Shipping, regular charges will apply. Expedited orders will ship via UPS.
To participate you must select the "Ground Shipping" option to receive the free shipping offer.
|
Order Total |
UPS 2 day |
UPS standard overnight |
|
1 Item |
$23.95 |
$33.95 |
|
2 Items |
$26.45 |
$36.45 |
|
3 Items |
$28.95 |
$38.95 |
|
4 Items |
$31.45 |
$41.45 |
|
5+ Items |
$33.95 |
$43.95 |
We're proud to offer international shipping. Please view our international shipping rates international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. We've made every effort to minimize our international shipping charges.
Will I get an order confirmation notice?
When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
What's the status of my order? How do I track my order?
Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
When will my order be shipped? When will it arrive?
It can take up to 2 business days to ship your order.
• This includes: payment authorization, order fulfillment and finalizing shipping/tracking details of your order.
• Excluding Saturday, Sunday and holidays
• All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.
The delivery option you have chosen determines when you will receive your order once it has shipped.
|
UPS Surepost ground 5-7 business days |
UPS 2 day 2-3 business days |
UPS overnight 1-2 business days |
For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Please note that ground orders will be shipped via UPS and delivered by UPS Surepost. Expedited orders will be shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please visit www.ups.com or contact UPS directly at 1-800-742-5877 and provide your tracking number.
What countries do you ship to? How long does it take to deliver?
This site ships anywhere in the United States and Canada, and to select countries. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. You can also view our international partner sites.
Do you ship to PO boxes or APO/FPO addresses?
We are happy to announce that we now offer ground shipping to P.O. boxes and APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?
Yes, but there is no pricing on the form. The Gift Message option box appears on the Order Receipt Form, but if you would still like us to remove the form from the package, please contact customer service.
RETURNS
What is your return policy?
EXTENDED RETURN PERIOD: Due to current circumstances, we are extending our return window for online orders to 60 days to make your shopping experience as stress-free as possible. Our retail stores will accept in-store returns or exchanges on purchases made in the 30 days prior to our store closures (March 17, 2020) with receipt per our normal return policy, within 30 days of stores re-opening. Please note that this extension does not apply to any items marked as “Final Sale”.
Items returned within 30 days of purchase are eligible for a refund. Please note:
- Items must be unwashed, unworn, unused merchandise (original tags attached).
- Swimwear, underwear and beauty are final sale.
- All items sold at a discount of 50% or greater are considered “final sale”. Final sale items are not eligible for refunds, exchanges or store credit.
- Gifted items are only eligible for store credit (required: new with tags, originally purchased online, name of bill to).
- Merchandise received after the 30 days will only be accepted at our discretion for a store credit.
- Only items purchased through 7forallmankind.com may be returned to our warehouse. Items purchased through any department store, specialty store, outlet store or online partner must be returned to the place of purchase.
- Upon receipt of returned goods, 7forallmankind reserves the right to deny refund if the merchandise does not meet the return policy requirements
- For returns using our return label, please allow up to 7 days transit time.
- Please allow 7-10 business days for us to process your return package. All refunds to credit card will appear within 1-2 billing statements.
We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team here.
7 for All Mankind cannot accommodate any exchanges at this time. Please return the original item for a refund or store credit (according to our policy guidelines).
How do I ship my return?
Introducing a new and improved returns process, making it easier than ever before to shop 7 For All Mankind online.
To initiate a return, simply visit our online return portal, where you can print a personalized return label. Then package the items for return and ship back via UPS.
When will my credit card be refunded?
Once your package has been received, your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Can I return a Gift?
Gifted items are only eligible for store credit. (Required: new with tags, with a proof of purchase or gift receipt). Please email us at 7forallmankind@dgpb.zendesk.com for assistance.
Do you accept international returns?
International customers may return merchandise by any traceable method at their own expense. Free returns are only offered within the contiguous United States. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please use the below mailing address:
7FAM Online Returns
15971 Santa Ana Ave
Fontana CA 92337
Do you allow Exchanges?
We do not offer exchanges at this time. If item(s) are eligible to be returned, we suggest you place a new order and return the unwanted item(s).
return to topMISCELLANEOUS QUESTIONS
Can you tell me when new products or special promotions are available?
Yes. If you love 7 For All Mankind but hate searching for the latest online promotions, discounts and coupon codes, we completely understand. Simply sign up for our mailing list and receive the most up-to-date information on all our current promotions, sales and special announcements.
What is the Address Book and how do I use it?
Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Update your address book.
I bought your product on eBay, is it authentic?
We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.
What if I place an order and the item is out of stock?
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total updated.
Do you offer price adjustments?
Price adjustments can be made within 14 days from the ship date of your item. We do not offer price adjustments on items purchased at a discount that are further reduced. The price adjustment credit will be issued to your original form of payment.
$69 dollar denim is not eligible for price match. That special pricing is valid only when purchased during Black Friday/Cyber Monday.
What are some useful tips when caring for your items?
Classic Jeans
Before the first few washings, our classic dye may rub off on light-colored fabric, upholstery, and leather, so use care when wearing your jeans. With repeated wearing and washing, the classic color will pleasantly fade. Do not wash or dry classic garments with white or light colors. Do not bleach. To make the color last longer, wash inside out with cold water and like colors.
Tumble dry low.
Remove promptly.
Do not iron.
Coated
To maintain coating, minimal (environmentally friendly) dry cleaning is recommended.
Corduroy
Wash inside out in cold water with like colors. Do not bleach. Tumble dry low. Remove promptly. Do not iron. Do not pull on belt loops when wearing this style.
Leather
Leather garments should always be professionally cleaned. Garments should be stored in an unzipped bag and kept away from sunlight, if possible, to prevent fading.
Velvet
Wash inside out in cold water with like colors. Do not bleach. Tumble dry low. Remove promptly. Do not iron. Do not pull on belt loops when wearing this style.
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Denim
| Size | Waist | Low Hip | Thigh |
|---|---|---|---|
| 23 | 22 1/4" | 33 1/2" | 19 3/8" |
| 24 | 23 1/4" | 34 1/4" | 20" |
| 25 | 24 1/4" | 35 1/4" | 20 5/8" |
| 26 | 25 1/4" | 36 1/4" | 21 1/4" |
| 27 | 26 1/4" | 37 1/4" | 21 7/8" |
| 28 | 27 1/4" | 38 1/4" | 22 1/2" |
| 29 | 28 1/4" | 39 1/4" | 23 1/8" |
| 30 | 29 1/4" | 40 1/4" | 23 3/4" |
| 31 | 30 1/4" | 41 1/4" | 24 3/8" |
| 32 | 31 1/4" | 42 1/4" | 25" |
| 33 | 32.25" | 43.25" | 25.5" |
| 34 | 33.25" | 44.25" | 26" |
Ready-to-Wear
| Size | Bust | Waist | Hip |
|---|---|---|---|
| XS | 32"-33" | 25"-26" | 35"-36" |
| S | 33"-34" | 26"-27" | 36"-37" |
| M | 34"-35" | 27"-28" | 37"-38" |
| L | 35"-36" | 28"-29" | 38"-39" |
| XL | 36"-37" | 29"-30" | 39"-40" |
Measuring Tips
Bust
Measure around the fullest part of your bust.
Waist
Measure around the narrowest part of your torso.
Low Hip
With your feet together measure around the fullest part of your hips/rear.
Thigh
With legs slightly apart, measure around the fullest part of your thigh.
Denim
| Size | Waist | Low Hip | Thigh |
|---|---|---|---|
| 28 | 28 1/2" | 34" | 21" |
| 29 | 29 1/2" | 35" | 21 1/2" |
| 30 | 30 1/2" | 36" | 22" |
| 31 | 31 1/2" | 37" | 22 1/2" |
| 32 | 32 1/2" | 38" | 23" |
| 33 | 33 1/2" | 39" | 23 1/2" |
| 34 | 34 1/2" | 40" | 24" |
| 36 | 35 1/2" | 41" | 25" |
| 38 | 36 1/2" | 42" | 26" |
| 40 | 37 1/2" | 43" | 27" |
Tops & Jackets
| Size | Neck | Chest | Waist |
|---|---|---|---|
| XS | 14 3/4" | 36" | 28"-29" |
| S | 15 1/4" | 37"-38" | 30"-31" |
| M | 16" | 39"-40" | 32"-33" |
| L | 16 1/2" | 41"-42" | 34"-35" |
| XL | 17 1/2" | 43"-44" | 36"-35" |
| XXL | 18" | 46" | 38"-39" |
Measuring Tips
Waist
Measure around the narrowest part of your torso.
Low Hip
With your feet together measure around the fullest part of your hips/rear.
Thigh
With legs slightly, measure around the fullest part of your thigh.
Girls Bottoms
| Size | Age | Height | Chest | Waist |
|---|---|---|---|---|
| 2T | 18M-27yrs | 35" | 20 1/2" | 20" |
| 3T | 2-3yrs | 38" | 21" | 20 1/2" |
| 4T | 3-4yrs | 41" | 22" | 21" |
| 4 | 3-4yrs | 41" | 22" | 21" |
| 5 | 4-5yrs | 43.5" | 23" | 21.5" |
| 6 | 5-6yrs | 46" | 24" | 22" |
| 6x | 6-7yrs | 48.5" | 25" | 22.5" |
| 7 | 7yrs | 51" | 26" | 22" |
| 8 | 7-8yrs | 53" | 27" | 23" |
| 10 | 8-9yrs | 55" | 28.5" | 24" |
| 12 | 9-10yrs | 58" | 30" | 25" |
| 14 | 10-11yrs | 61" | 31.5" | 25" |
Girls Tees
| Size | Chest | Sweep | Body Length |
|---|---|---|---|
| 2T | 21" | 22" | 14" |
| 3T | 22" | 23" | 15" |
| 4T | 23" | 24" | 16" |
| 4 | 23" | 24" | 16" |
| 5 | 24" | 25" | 17" |
| 6 | 25" | 26" | 17 1/4" |
| 6X | 26" | 27" | 18 1/2" |
| S(7/8) | 27 1/2" | 28 1/2" | 19 1/4" |
| M(10) | 29 1/2" | 30 1/2" | 20" |
| L(12) | 31 1/2" | 32 1/2" | 21 1/4" |
| XL(14) | 33 1/2" | 34 1/2" | 22 1/2" |
Infant
| Size | Age | Height | Chest | Waist |
|---|---|---|---|---|
| 12M | 9-12M | 30.5" | 19" | 19" |
| 18M | 12-18M | 32" | 19 3/4" | 19 1/2" |
| 24M | 18M-2yrs | 35" | 20 1/2" | 20" |
Boys Bottoms
| Size | Age | Height | Chest | Waist |
|---|---|---|---|---|
| 2T | 18M-27yrs | 35" | 20 1/2" | 20" |
| 3T | 2-3yrs | 38" | 21" | 20 1/2" |
| 4T | 3-4yrs | 41" | 22" | 21" |
| 4 | 3-4yrs | 41" | 22" | 21" |
| 5 | 4-5yrs | 43.5" | 23" | 21.5" |
| 6 | 5-6yrs | 46" | 24" | 22" |
| 7 | 6-7yrs | 48.5" | 25" | 22.5" |
| 8 | 7-8yrs | 53" | 26.5" | 24" |
| 10 | 9-10yrs | 56" | 27.5" | 25" |
| 12 | 10-11yrs | 58" | 28.5" | 26" |
| 14 | 11-12yrs | 61" | 30" | 27" |
| 16 | 12-13yrs | 64" | 31.5" | 28" |
Boys Tees
| Size | Chest | Sweep | Body Length |
|---|---|---|---|
| 2T | 25" | 25" | 14" |
| 3T | 26" | 26" | 15" |
| 4T | 27" | 27" | 16" |
| 4 | 27" | 27" | 16" |
| 5 | 28" | 28" | 17" |
| 6 | 29" | 29" | 17 1/4" |
| 7 | 30" | 30" | 18 1/2" |
| S(8/10) | 32" | 32" | 19 1/4" |
| M(12) | 34" | 34" | 20" |
| L(14) | 36" | 36" | 21 1/4" |
| XL(16) | 38" | 38" | 22 1/2" |
Infant
| Size | Age | Height | Chest | Waist |
|---|---|---|---|---|
| 12M | 9-12M | 30.5" | 19" | 19" |
| 18M | 12-18M | 32" | 19 3/4" | 19 1/2" |
| 24M | 18M-2yrs | 35" | 20 1/2" | 20" |