|
Welcome to our help page. We've listened to your feedback
and have made it easy to find the information you're
looking for. This page is broken down below into categories:
Top Questions Asked,
Ordering, Shipping,
Returns and Miscellaneous.
|
| |
|
|
| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
|
|
|
|
| What are your international shipping fees? What about
duties? |
We're proud to offer international shipping. Please
click here
for our international shipping rates. Remember, shipments
outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was
ordered, we are not able to supply an estimated cost.
Please contact your customs office for more information. |
|
|
When will my order be shipped? When will it arrive?
|
If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select.
NOTE: For consumer protection, all orders are subject
for review. On occasion, this may cause a slight delay
in processing your order. Your patience is greatly appreciated. |
|
|
What's the status of my order? How do I track my order?
|
Once you have placed an order, you can check on its
status at any time. To track your order from this page,
go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
|
|
Do you offer Gift Certificates?
|
Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
|
|
Do
you offer Gift Services?
|
The Perfect Finish To Your Luxurious Gift.
7 For All Mankind embossed gift box with logo ribbon and
tissue, all items will be boxed in a single box, unless
too large. If you need more than one box or would like
items individually wrapped, we would be happy to help,
please call us at 1-866-427-1114. |
|
|
| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your
order is shipped. When you enter your credit card information
on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another
e-mail to notify you when your order has been shipped
and we've charged your credit card. |
|
return to top |
|
|
|
| Do you offer Gift Certificates? |
Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
|
|
Why should I become a registered user?
|
You won't have to re-enter your credit card, shipping
or billing information; when you place an order they will
be filled in automatically. Also, registering makes gift
giving simple. Your family and friends' information can
be saved in your Address Book, so you avoid typing in
their information each time you send a gift. Click
here to register now. |
|
|
How do I change or cancel an order?
|
To cancel an order you recently completed, simply go
to this page, log
in and then click "cancel order." If for any reason you
would like to change your order, please contact
customer service as soon as possible. We
will make every effort to accommodate your request. However,
keep in mind our system is designed to fulfill orders
as quickly as possible. As a result, we cannot cancel
or change an order once it has entered the shipping process.
|
|
|
What are my payment options?
|
We accept Visa, Mastercard, American Express and PayPal. |
|
|
| Are purchases on this website really tax free? |
Yes - we collect sales tax only in states where we
have a physical
presence. Currently, sales tax only applies to the states
of California, Florida, New York and Texas. |
|
|
| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for
every transaction in order to ensure that your order is
secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from your
computer transmission and our server, so that only data
to and from these sources can be valid. |
|
return to top |
|
|
|
| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
|
|
|
|
| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its
status at any time. To track your order from this page,
go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
|
|
| How do I know that my order has been shipped? |
When your order has been shipped, we will send you
another e-mail with your tracking number and a link to
where you can track it online. |
|
|
When will my order be shipped? When will it arrive?
|
If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select.
NOTE: For consumer protection, all orders are subject
for review. On occasion, this may cause a slight delay
in processing your order. Your patience is greatly appreciated. |
|
|
What's the difference between "Order Date"
and "Ship Date"?
|
On most websites, "Order Date" and "Ship Date" are
not the same. For example, if you place an order on Friday
at 11:00pm PST, your package will not ship until after
the weekend. When you place an order, you'll see an "Estimated
Ship Date" on the order page. If you opted for 2nd Day
Shipping, you will receive your package two days after
it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders
are shipped the same or next day, please take weekends
and holidays into account when considering the shipping
date. |
|
|
What countries do you ship to? How long does it take
to deliver?
|
We ship everywhere! Well, almost everywhere. Of course
we ship to the U.S., Canada and Europe. For a complete
list of countries, click
here. You should receive your order in about
7 business days. |
|
|
| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O.
boxes or APO/FPO addresses. |
|
|
| If I send my package as a gift, will the recipient
receive the invoice? |
Yes. If you would like us to remove the invoice from
the package, please send us an e-mail immediately after
your order is placed by using this
form. |
|
return to top |
|
|
|
| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund
or exchange. Unwashed, unworn, unused or defective merchandise
may be returned within 30 days after purchase for an exchange
or refund. Merchandise received after 30 days will only
be accepted at our discretion for an online store credit.
We will only refund shipping charges if
we sent the wrong item or the item sent was defective.
If you are making an exchange because you would like
a different size, style or color, you will be charged
for shipping on your exchange. The return/exchange value
is determined by the last retail price of the item.
Please note that merchandise purchased
from other retailers, including department stores or
specialty stores, must be returned to the store from
which it was originally purchased, and is subject to
the return policy of the originating retailer. We only
process returns and exchanges that were purchased via
this website.
All returns and exchanges must be accompanied by a Return
Merchandise Authorization (RMA) number. See below for
additional details. |
|
|
Where do I ship my return/exchange?
|
All returns and exchanges must be accompanied by a
Return Merchandise Authorization (RMA) number. To obtain
your RMA number, which includes our mailing address, go
here. Once you log in, click on "View Order"
and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page
and include it in your return box. Any items returned
to us without a pre-authorized RMA number will be returned,
post-paid shipping. |
|
|
How should I ship my return or exchange?
|
Pack and seal your box securely, in the original package
if possible. You should ship your package with a carrier
who will provide you with a tracking number to ensure
that your package does not get lost. Packages must be
returned prepaid. We do not accept COD.
Please use the an economical shipping method for your
return. Due to security constraints, we cannot reimburse
you for an amount greater than your purchase amount. |
|
|
When will my credit card be refunded?
|
Once your package has been received, your refund or
exchange will be processed within 7 business days. If
you are due a refund, a credit will be issued in the original
form of payment and will be notified via email when this
transaction has taken place.
Please be aware that the credit may not show up until
one or two billing cycles on your credit card. |
|
|
What is customer satisfaction?
|
We take pride in the quality of our product and the
craftsmanship that goes into it. If you have experienced
anything other than this please contact our customer service
team via e-mail at cs@7forallmankind.com
or 323.406.5566. |
|
return to top |
|
|
|
| Do you have a size chart? |
| Sizes |
00 |
0 |
2 |
4 |
6 |
8 |
10 |
12 |
14 |
| Natural Waist |
24 |
25 |
26 |
27 |
28 |
29 |
30 |
31 |
32 |
| |
| X-Small: 0-2 |
| Small: 4-6 |
| Medium: 8-10 |
| Large: 12 |
|
|
|
Can you tell me when new products or special promotions
are announced?
|
Yes. Simply register
with us and you will be eligible to receive e-mail updates
on new products, sales, events and other special announcements.
Click here
to get started. |
|
|
What is the Address Book and how do I use it?
|
Registered users can store the addresses of their friends
and family online, so when you want to send a gift, you
don't have to search for his/her address...we'll hold
on to it for you! Go
here to update your address book. |
|
|
Why can't I select the color/size combination I want?
|
It's possible that the color/size combination you want
is not in stock. For example, we may have your size in
stock but not the color. Or we may have the color, but
not your size. You can email our customer
service department if what you're looking
for is out of stock, they may be able to help you in terms
of when the product will be available. |
|
|
| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who
have purchased on eBay (or other auction/web sites) in
regards to counterfeit products. To be sure that you're
not buying a counterfeit product, we suggest you shop
on our website or from one of our authorized retailers.
|
|
|
| Is my personal and credit card information safe on
your website? |
Yes. We've taken several steps to ensure all information
received from our online visitors is secure from unauthorized
access and use. All transactions are completed on a secure
server. In secure mode, your computer and our server send
data back and forth in an encrypted format. |
|
|
| What is your privacy policy? |
We will never share your e-mail address or personal
information with any third parties. Any information collected
on this website will be used for fraud control, order
verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
|
return to top |
About Us | Events | Press Room | Store Locator | Help | Track Order | Gift Card | Contact